Thank you for visiting and shopping at D'Lux & Co. The following are the terms and conditions that formulate our Shipping Policy.

SHIPMENT PROCESSING TIME

Your order will be processed within 72 hours of payment. If we are experiencing a high volume of orders, processing may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. Shipping times vary depending on your location. 5 - 15 business days shipping time to USA/UK/EU/CAN/AUS and 5 - 21 business days for the rest of the world.

SHIPMENT CONFIRMATION & ORDER TRACKING

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

CUSTOMS, DUTIES, AND TAXES

D'Lux & Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

DAMAGES

If you receive damaged merchandise, please take a picture and email us the picture at info@deluxeshopusa.com right away. We will only replace damaged goods within 48 hours of receiving your order.

WHO WE ARE?

Glad to meet you! We are D'Lux & Co. Our mission to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more! 

WHAT ARE THE SHIPPING AND DELIVERY TIMES?

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

HOW CAN I TRACK MY PACKAGE?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

WHAT HAPPENS IF THE ESTIMATED DELIVERY TIME PASSED AND I STILL DID NOT RECEIVE MY ORDER?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at info@deluxeshopusa.com or by using the Contact Us page

WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED?

If you receive damaged merchandise, please take a picture and email us the picture at info@deluxeshopusa.com right away. We will only replace damaged goods within 48 hours of receiving your order.

CAN I RETURN MY PRODUCT FOR A REFUND?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@deluxeshopusa.com, or using our Contact Us  page.

Your refund will be automatically processed as soon as the order returns to our warehouse.